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How can we help?
Search our answers, or browse by topic. Still stuck? Our team replies within an hour.
Book online in about 60 seconds: choose your service, home details, date and any extras, then confirm. You can also call us at (800) 555-LUST.
Yes — reschedule, skip, or cancel any visit from your account up to 24 hours before with no fee.
No. Our pros arrive fully equipped with professional-grade, eco-certified products. Prefer we use yours? Just note it at booking.
A full top-to-bottom clean of all rooms, kitchen and bathrooms, dusting, vacuuming, interior windows, baseboards and appliance exteriors.
Absolutely. Every Lustra pro is background-checked, trained in-house, bonded, and covered by up to $2M in liability insurance.
Tell us within 24 hours and we'll return to re-clean the area free of charge — our 100% satisfaction guarantee.
Your card is authorized at booking and only charged after the clean is completed to your satisfaction. Commercial clients can opt for monthly invoicing.
Yes — weekly saves 20%, bi-weekly 15%, and monthly 10%, applied automatically with no contract.
Not at all. Many clients leave secure entry instructions; our vetted team locks up and confirms completion with photos.
We serve 40+ cities across the US, Canada, and Australia. Enter your postcode at checkout to confirm coverage.
Still have a question?
Our friendly support team is here 7 days a week and replies within the hour.